by Major General (Retired) Malcolm Frost

The Coronavirus Pandemic has gripped the globe and is having an impact on Americans not seen in generations. This unforeseen, quick moving, and constantly changing crisis has evolved into a second pandemic – the panic, fear and perceptions cascading as a result of the virus. Now more than ever leadership is required. CEOs, executive teams and companies who deal with the crisis effectively will come out the back end with stronger bonds with their clients, improved relationships and connectivity to external stakeholders, and resilient systems and processes to deal with future crises. What are the critical elements leaders should be thinking about and doing during the coronavirus crisis?