What to Say When a Conversation Heats Up – Adapted from “7 Things to Say When a Conversation Turns Negative”

by Kathleen Kelley Reardon When a conversation turns negative, it’s helpful to have a repertoire of replies at your fingertips. Consider these options: Reframe. Cast the issue in a different light. If someone says, “I don’t want to fight about this,” a useful reframe is, “This is a debate, certainly not a fight.” Rephrase. Rather…
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What Great Listeners Actually Do

by Jack Zenger and Joseph Folkman Chances are you think you’re a good listener.  People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. In our experience, most people think good listening comes down to doing three things: Not…
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The Eyes of Leadership

by Robin Sharma The sad fact is that most people see the worst in others – they see them through the eyes of their own anger, fear and limitation. If someone shows up late for a meeting, they impute a negative intent on that person, saying “they are so rude”.  If someone makes a mistake…
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Productivity vs. Paralysis: On Accepting the Reality of Imperfection

by Laura Stack “Practice doesn’t make perfect. Practice reduces the imperfection.” — Toba Beta, Indonesian author. problem of perfectionism. We can become so tightly focused on getting things “just right,” it’s difficult to let anything go. Of course, there’s always something you can improve, if you just keep nitpicking at it. But at what point…
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12 Ways to Spot a High Achiever

by Lou Adler As part of my day job, I run a company that trains recruiters and hiring managers on how to attract, assess and hire top performers using Performance-based Hiring. To overcome the impact of first impressions – the primary cause of most hiring errors – we suggest using the first 20-30 minutes of the…
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How to Avoid Hiring a Toxic Employee

by Christine Porath Nothing is more costly to an organization’s culture than a toxic employee. Research shows that rudeness is like the common cold — it’s contagious, spreads quickly, and anyone can be a carrier. Dylan Minor, a visiting assistant professor at Harvard Business School, and Michael Housman, chief analytics officer at Cornerstone OnDemand, studied…
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